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FAQS

WHAT SHOULD I PREPARE BEFORE HOT TUB OR SAUNA DELIVERY?

The most important thing is to set a foundation for your Hot Tub/ Sauna. The foundation for hot tub has to be even and load-bearing. The easy way to place a hot tub is a good layer of stone chip and a few wooden logs put under. The more solid foundation is a platform made of wood or cast concrete. Avoid to place the hot tub directly on grass or soft ground. The vegetation from under the tub will prevent the underfloor from breathing, will keep moisture and promote faster rotting.

WHAT ARE THE SAFETY REQUIREMENTS THAT I SHOULD BE AWARE OF?

Do not place the hot tub or sauna too close to buildings or other flammable structures to avoid the risk of fire. 
Ensure children's safety in the tub or sauna and nearby. Keep the tub closed with lid when not in use. Bear in mind slippery at freezing temperatures.
Do not use the tub or sauna alone. Do not overheat the water in the tub. The recommended water temperature in hot tub is 37°- 40°C. Temperature should be lower for children and people with heart problems. Do not overheat the temperature in Sauna.

Wear protective gloves when operating a heater. Some parts might be hot during operation. Edges of the chimney and the heater might be sharp. 

WHAT IS THE HEATING TIME FOR HOT TUB OR SAUNA?

Normal heating time for hot tub is about 3 hours both with inside or outside heater. Hot tub with integrated heater takes aprox 2 hours of heating. The actual heating time strongly depends on weather conditions, temperature of water, quality of firewood, proper and timely firing etc. To reduce the heating time, hot tub should be covered with a lid to keep the heat evaporation as low as possible. The water is layered when it heats up, and it has to be mixed so that the actual temperature could be found.  
Sauna warms up in 1 hour - it requires only firing up twice and your are ready to use it.

WHAT SHOULD I KNOW ABOUT WOOD FIRED HEATER?

To ensure fast heating use only a good quality and dry wood, preferably in smaller pieces. The use of low quality wood, or wood in large pieces may double the heating time. You can adjust the intense of wood burning by letting more air into the heater, or reducing the incoming air. Maintain the fire in the stove so that the wood will burn properly. If fire is too small, the heating time becomes remarkably longer. If fire is too strong, that may increase the risk of damage or accident.

HOW DO I CLEAN MY HOT TUB?

Clean the hot tub before use. Wash it carefully with soap and a soft fabric or sponge, and rinse with fresh water after. Do not use any abrasive material for cleaning. Take shower before bathing in the hot tub. 
The water in the tub is good only for 3-5 days depending on weather and overall hygiene. Only special chemicals and the water filter can keep the water clean and hygienic for longer period of time. Otherwise water has to be changed often.
Be careful when using swimming pool chemicals in these small tubs. The dosages might be too high and can lead to the corrosion of materials.

HOW DO I EMPTY A HOT TUB?

Bear in mind the waste water discharge when planning the location for hot tub. Hot tub holds up to 1500 litres of water which has to be drained out after use.
The water drainage plug is mounted into the floor of hot tub, and can be connected to 40 mm pipe to guide the waste water. Do not leave the water drainage plug closed when hot tub is not in use to avoid collection of rain water, which can freeze in subzero temperatures.
The water can only be drained after fire and embers in the heater have burnt out completely.

WHAT ARE THE DIFFERENCE BETWEEN WOOD-USING HEATER AND ELECTRIC HEATER?

The overall experience, including heat time and temperature range, is similar whether heating with electric or wood.
If you choose Sauna with Electric Heater, you will need electrician in order to set up the electrical connection.

WHAT IS THE MINIMUM OF WATER IN THE TUB BEFORE STARTING A FIRE?

Do not start the fire until the tub is not full of water. The heaters must never be lit when the tub is empty or not full. Heating a half-empty tub can lead to damaging the heater or fiberglass shell. The Warranty does not cover damage caused by use of heater without proper level of water in the tub.

WHO WILL INSTALL MY HOT TUB OR SAUNA?

ThermaTub is delivered almost fully constructed and ready for installation. You will only need to connect the pipes after delivery. The outside heater is delivered disconnected, followed with hoses and connection clamps. The driver will lift the hot tub at your place without any additional assistance.
Barrel ThermaSauna is delivered fully assembled. Box ThermaSauna is either delivered fully assembled or delivered in pieces and assembled at your place. You need to choose the option prior to ordering your Sauna.
You will need 4-5 persons or lifting facilities at your end to lift the sauna if it is delivered fully assembled.
If you have ordered an electrical product it will need to be installed by a qualified electrician which you will need to arrange prior to delivery.

WHO SHOULD AVOID USING SAUNA OR HOT TUB?

  • You should not use our products alone.

  • You should not use a sauna if you are pregnant, drunk or using specific drugs.

  • If you suffer from diabetes, heart disease or another condition that affects your blood pressure you should check with your doctor before using sauna or hot tub.

  • If you feel sleepy or uncomfortable, you should exit the sauna or hot tub immediately and cool down in the fresh air.

  • It is recommended to drink plenty of water before and after sauna or hot tub.

WARRANTY DISCLAIMER

Our Policy

Seller provide a manufacturing warranty for production for 12 month after delivery. Warranty is valid only for fiberglass and steel components. Seller does not provide warranty for wooden components.
Note! The commercial use of hot tubs has a 3-month warranty.
• The Warranty does not cover any errors that are typical for material, and does not concern wear due to normal use.

• The Warranty does not cover damage caused by misuse. Please read the User manual and Warranty properly and follow it.
• The Warranty does not cover damage caused by water freezing.
• The Warranty does not cover damage caused by use of heater without proper level of water in the tub.

• The Warranty does not cover corrosion or damage due to use of seawater or aggressive chemicals.
• Contact the Seller about Warranty matters. If you try to repair the product yourself, it may cancel the Warranty. Usually Seller replace false components within 30 days after proper announcement. False components must be provided to dealer in case of replacement. Buyer shall pay cost of transportation. Delivery of broken components can not cost more than Buyer has paid for delivery of whole hot tub).